Refunds & Return Policy

 

We offer an industry-leading 60-day money-back guarantee. If you are not entirely satisfied, please reach out to us to set up a return and refund. It’s that straightforward. Please note that emails mentioning products used for human or animal consumption will not be addressed and will invalidate our return or refund policy.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Refund Eligibility Policy:

  • Unopened Products: Any unopened and unused product is eligible for a refund, excluding discontinued products.
  • Opened Products: A maximum of two opened products (including individual vials) are eligible for a refund.
  • Time Frame: This guarantee applies for 60 days, starting from the day the tracking number confirms delivery. After 60 days, we cannot guarantee a full refund or exchange, but we will consider such requests on a case-by-case basis.

 

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

 

Exchanges

We only replace the products if they are damaged. If you need to exchange it for the same product, send us an email at [email protected] or you can reach out via text message or give us a call at 1-816-820-9888.

 

Need help

Send us an email at [email protected], or visit our contact page to submit your question.